Customer success software pricing: what vendors publish
Short answer: Of the ten vendor rows compared here (Kelpie's own row not counted), two show an amount on their own pages: BentoCS (USD 249, 499 or 999 a month by plan) and Skalin (EUR 569 a month for five CSM seats). The other eight, Gainsight and ChurnZero among them, showed none on 19 October 2026.
Which customer success tools publish a price?
| Vendor | Published price | Seats and limits shown | Setup claim (vendor's words) |
|---|---|---|---|
| Gainsight | Not published ("Request Pricing")1 | Essentials: 10 full users, 100 customers per user. Enterprise: 20 full users, 200 customers per user. Unlimited viewers on both1 | "in as little as two weeks"1 (menu text for Gainsight Essentials, not on the plan cards) |
| ChurnZero | Not published2 | Not published | Not published |
| Odie (the site says "Totango is now Odie"), also Catalyst | Not published3 | Not published | Not published |
| Vitally | Not published. Tech-Touch, Hybrid-Touch and High-Touch plans all show "Request Pricing"4 | High-Touch is labelled "Unlimited full seats". Observer seats unlimited on all plans4 | No plan-specific claim4 |
| Planhat | Not published (quote-based)5 | Not published | Not published |
| ClientSuccess | Not published ("We don't publish public pricing")6 | Startup: 500 customers, 10 full licenses. Growth: 5,000 customers, 50 licenses. Enterprise: unlimited6 | "4-6 weeks" for most customers; "8-12 weeks" for larger enterprise6 |
| Custify | Not published ("Flexible Pricing")7 | Not published | "Get started ... in 4 weeks"7 |
| BentoCS | USD 249, 499 or 999 a month by plan8 | Starter: 100 accounts, 3 CSM seats. Growth: 500 accounts, 10 CSM seats. Business: 2,000 accounts, unlimited CSM seats8 | "Live in under two weeks"8 |
| Statisfy | Not published9 | Not published | AI CSM: "Live in 2 to 3 weeks". Agentic CS Platform: "Days"9 |
| Skalin | Scale: EUR 569 a month, billed annually. Lead: not shown10 | Scale: 5 CSM seats, unlimited read-only licenses. Extra licenses EUR 50 a month each, billed annually10 | "Most teams are up and running in under a month"11 |
| Kelpie | USD 125 a seat a month12 | Recommended for CS teams of up to 15. Read-only dashboard managers are free12 | Connect once to ChatGPT, Claude or Grok12 |
Sources, all checked 19 October 2026.
1 gainsight.com/pricing ·
2 churnzero.com (its /pricing/ URL returned 404) ·
3 totango.com and catalyst.io (the /pricing URL on totango.com returned 404) ·
4 vitally.io/pricing ·
5 planhat.com/pricing ·
6 clientsuccess.com/pricing ·
7 custify.com/pricing ·
8 bentocs.com ·
9 statisfy.com/pricing ·
10 skalin.io/pricing ·
11 skalin.io ·
12 kelpie.pro
Prices and features change, so check the vendor's page and confirm limits and billing terms before you decide. Skalin's amount is in euros, as the vendor shows it. See Planhat alternatives, Best customer success software for small teams and Customer health score software compared.
What should you ask a customer success vendor before a pricing call?
- What is the unit? Per seat, per account or a fixed plan changes the bill as your team grows.
- What is included? Seat counts and account limits differ by plan.
- Who sets it up, and how long does the vendor say it takes?
What is Kelpie?
Kelpie scores customer health, and is recommended for CS teams of up to 15. It takes in email, calendar and product usage, and every score comes with its working. Kelpie uses your meeting notes too.
For usage, you upload a CSV today. Segment, Mixpanel, Amplitude and PostHog connections are coming.
Kelpie measures silence in business days, Monday to Friday, and ignores out-of-office replies. A public holiday still counts.
Kelpie runs as an MCP server (a connector that lets ChatGPT, Claude or Grok use Kelpie's tools). See Kelpie's connector for ChatGPT, Claude and Grok. The whole team draws on one memory, in whatever AI each CSM likes. A CSM works in the assistant, with no daily login. Managers read the book on the dashboard, and there is a light admin area for occasional setup.
The price is USD 125 a seat a month. A seat is a mailbox Kelpie reads. Read-only dashboard managers are free.
What are Kelpie's limits?
- Kelpie needs some upkeep. Budget about 15 minutes a week to answer its questions.
- Usage is only as fresh as the latest CSV you upload, until the direct integrations arrive.
- If your signal lives somewhere Kelpie cannot read, it will miss it. That includes chat, your CRM and your support desk.
- Kelpie has no SOC 2 certification, and it is early stage.
- Kelpie is recommended for CS teams of up to 15. A bigger team may be better served elsewhere.
Frequently asked questions
Does Gainsight publish its price?
Not on the pricing page we checked on 19 October 2026. Customer Success Essentials and Enterprise both show "Request Pricing". The page lists 10 full users for Essentials and 20 for Enterprise, with unlimited viewer licenses. For options beyond Gainsight, see Gainsight alternatives for small CS teams.
Does ChurnZero publish its price?
Not on the pages we checked on 19 October 2026. The home page shows no amounts or plans, only demo links, and its /pricing/ URL returned a 404. If you are weighing it against other tools, see ChurnZero alternatives for small CS teams.
Which customer success tools publish a price?
Of the options compared here, two vendors do: BentoCS at USD 249, 499 and 999 a month by plan, and Skalin at EUR 569 a month for its Scale plan. The other vendors showed no amount on the pages we checked on 19 October 2026.
How is Kelpie priced?
USD 125 a seat a month. One fixed price per seat means you know the bill before you start. A manager who only uses the read-only dashboard is free.
Is Kelpie SOC 2 certified?
No. Kelpie does not hold a SOC 2 certification. It is early stage.
See it on your own accounts
Book a thirty-minute walkthrough. We score your own accounts and you judge whether the working holds up.